Warranty Policy

Andrew’s Quality Guarantee

At Andrew, we stand behind the quality of our products and provide a warranty that guarantees our footwear is free from defects in workmanship and materials for a period of twelve (12) months from the date of purchase. However, it’s important to note that this warranty does not cover damage resulting from ordinary wear and tear, inappropriate use, chemical or mechanical damage, improper fit, comfort issues, any prior claim on the original purchase or product that was not purchased in New Zealand.

To ensure that your warranty claim is processed smoothly and professionally, we ask that you take the following steps:

EVALUATE YOUR FOOTWEAR FOR ANY DAMAGE

Before submitting a warranty claim, we highly recommend that you evaluate your footwear to ensure that any damage is not a result of ordinary wear and tear or inappropriate use. Any damage that is determined to be the result of ordinary wear and tear or inappropriate use will not be covered under our warranty.

RETURN YOUR FOOTWEAR TO THE DISTRIBUTOR

If you believe that your footwear is covered by our warranty, we ask that you return them to the distributor from which you originally purchased them. Please be sure to include your receipt or proof of purchase with your return.

DISTRIBUTOR SENDS FOOTWEAR FOR EVALUATION

The distributor will forward your footwear to us for evaluation to determine whether your warranty claim is valid.   If the warranty is found valid, we will either repair or replace the footwear.  Please note that Bene Footwear Ltd reserves the right to exercise discretion in repairing, replacing or declining a claim based on the conditions stated above or similar circumstances. It is important to understand that the final decision regarding warranty will be made by us, not the distributor.

REPAIR SERVICE

If your footwear requires a repair or a resole, outside of the warranty period, we offer a repair service through a brand-accredited repairer. Please contact your Andrew distributor for further details and pricing information related to having your footwear repaired.